Van
insurance
We'll find you a competitive price on a van policy that suits your needs
FAQs
Purchasing My Policy
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Can I get immediate cover?
Yes, providing you have a debit or credit card we can start your cover immediately. If you wish to pay by direct debit you will also need to have your bank details to hand.
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I have selected the wrong start date, can I change it?
You cannot amend the date a policy is due to start. Please call our customer services team on 0800 0159 601. They will be able to cancel your policy and requote you for the correct start date.
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Are my details secure over the internet?
Yes, we use industry standard Secure Socket Layer (SSL) 128-bit encryption technology to keep your personal information and credit/debit details as secure as possible.
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I would like to discuss the details of my quote, which number do I call?
You can call our sales team on 0800 0159 601. Please be aware our advisors cannot offer a cheaper price or discount for purchasing over the telephone
General Enquiries
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If I have an accident will I get a courtesy van?
Providing you have comprehensive cover and you use the nominated repairer most companies will provide a courtesy van for the duration of any repair. However, this does vary considerably from company to company as some insurers do not provide a vehicle of any type, some are like for like vehicles and some only provide a small car! All vehicles are subject to availability and not available in the event of a total loss claim.
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Can I drive my van abroad?
Cover available differs by insurer - please call our customer services team on 0800 0159 601.
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What do I do if I have lost my certificate?
We can send you a new certificate, fees apply. Please call customer services on 0800 0159 601.
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Do I have windscreen cover?
Yes, if you have a comprehensive policy you are automatically covered for replacement or repair of a windscreen. Please check your policy documentation for full details.
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Am I insured to drive another van?
No, under a commercial vehicle policy the 'driving other vehicles' option is normally excluded.
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Will you insure my van if it has modifications?
Any modifications that improve your van's value, performance, handling or attractiveness may be unacceptable. Please call 0800 0159 601 for confirmation, or if you are thinking of modifying your van.
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Can I give permission for other people to speak to you on my behalf?
For security reasons, we can only deal with you, the named policyholder. You can, however, nominate another person to contact us on your behalf if necessary. You will have to provide permission and the nominated person(s) details. For security purposes, we will keep their details on file. Named drivers do not automatically have authorisation to discuss the policy or make any amendments, unless you have given permission.
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How do I get in contact about my policy?
For a new quote, or to discuss a quote call 0800 0159 601. Lines are open:
- Mon-Fri 09:00 - 20:00
- Sat 10:00 - 16:00
- Sun 10:00 - 14:00
Amending My Policy
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What if I want to change some details on my policy?
For any amendments made in the first 21 days, or for any minor changes such as marital status, mileage or occupation, we will not charge a broker fee. Your renewal premium may still increase dependant on your insurer.
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I have just incurred a motoring conviction do I need to advise you straight away?
No, you will need to inform us of any convictions that have occurred since the policy inception at your renewal.
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I am moving home - will this affect my premium?
Yes, your address details are one of the criteria your policy is rated on. Your premium will be adjusted accordingly. Please call our customer services team for details.
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Can I add drivers on to my policy?
Yes, providing they meet with the insurer's terms and conditions. Please call our customer services team for a quote.
My No Claims Discount
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Can I protect my No Claims Discount?
Yes, providing you have 4 or more years we can usually protect this for you for a small additional premium. Once protected, if you are unfortunate enough to have a claim that is classed as your fault your level of discount will not be reduced at your next renewal. You may find, however, your premium increases due to the claim. Each insurer has different acceptance criteria so please refer to the endorsements when you obtain a quote or call us on 0800 0159 601.
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What do I need to send in as my proof of No Claims discount?
We will always try to contact your previous insurer to confirm your No Claims discount. As long as you have provided their details, you should not have to send in any documents. However, if we cannot confirm this information, we will ask you to send in either your most recent renewal invite or a letter confirming your No Claims discount from your previous insurer.
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I have had a claim. Can I add protection to my No Claims Discount if I pay the difference?
No. You can only add No Claims Discount protection when you take out a new policy, or at your renewal.
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Can I use the No Claims Discount I have earned on a company van?
This is subject to many differing factors. Please call our customer services team on 0800 0159 601 to confirm.
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Can you send me proof of my No Claims Discount?
Your most recent renewal invite is proof of your No Claims Discount. If you do not have this please call and we can send you a letter as proof. Please note we can only send this once a policy is no longer in force.
Payments
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I have missed a direct debit payment. What should I do?
You will need to discuss your options with our team. Please call 0800 0159 601.
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I can't afford to pay for my insurance. What should I do?
If your circumstances have altered, you will need to discuss your options with our team. Please call 0800 0159 601.
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I no longer want my insurance policy so I have cancelled my direct debit. Will this cancel my policy?
No, cancelling your direct debit only means you will stop making payments to us. Your policy will still be in force so you will still be required to pay for your days on cover. If you no longer need insurance you will need to speak to our cancellations team. Fees apply.
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Why has my direct debit amount changed?
If you make any changes to your policy, or if you have missed any payments, your remaining direct debit instalments will be adjusted accordingly. Please call our team on 0800 0159 601.
Renewing my Policy
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Will my policy automatically renew?
Yes, to make things easier for you, in most cases we operate all our renewals on an automatic renewal basis. Your renewal documents will clarify if your policy does.
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Can I opt out of automatic renewal?
If you would prefer us not to automatically renew your policy please call 0800 0159 601.
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How do I cancel my renewal?
Please contact our renewals team on 0800 0159 601.
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Will I be charged if I cancel my renewal before the start date?
No, the cancellation fees are only applicable once the policy is in force.
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What happens if my policy has renewed automatically but I have taken insurance elsewhere?
We will need to see a copy of your certificate from your new insurer. Providing the certificate shows you took the policy on your renewal date we will issue a refund of any payment we have taken and cancel your renewal from the inception date.
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What happens if I have an on-going claim, or have had a claim after my renewal quote was issued?
Any claim that is still being resolved will affect your renewal price. It will be assessed as a worst case scenario in all cases and once the claim is settled your premium will be adjusted accordingly.
Making a claim
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I have had an accident. How do I make a claim?
If you need to report a claim, you must report it as soon as possible and call our UK based helpline, details of which are in your policy documents.
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What is a total loss?
If the cost of the repairs is more than your vehicle's current market value, it is likely we will consider it to be beyond economic repair. This is often referred to as a total loss. In these cases, we will make you an offer for your vehicle based on it's market value. Please refer to your policy booklet for full details.
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What happens if my car has been stolen/set on fire?
This is dependent on your underwriter but usually, once you have registered a claim, our Validation team will arrange a telephone conversation with you to discuss the circumstances and what will happen next.
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What is an uninsured loss?
These are costs you may incur as a result of an accident, that are not already covered by your motor insurance policy. For example, the policy excess. If you have additional products on your policy, like legal protection, the provider may be able to assist in recovering reasonable costs from the person responsible.
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What happens if the accident is not my fault?
If you have a comprehensive policy we will arrange for your vehicle to be repaired or settled on a total loss basis, we will also endeavour to contact the third party and assist them in settling their claim as quickly as possible. If you receive any correspondence from any other parties involved in the incident please forward it to us and we will try and respond on your behalf.
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What happens if the accident is my fault?
If you have a comprehensive policy we will arrange for your vehicle to be repaired or settled on a total loss basis, we will also endeavour to contact the other driver and assist them in settling their claim as quickly as possible. If you receive any correspondence from any other parties involved in the incident please forward it to us and we will try and respond on your behalf.
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How long will my claim take to settle?
Every claim is different so we are unable to put a timeframe on how long it will take to conclude. We will, however, endeavour to process your claim as quickly as possible with minimal disruption and keep you informed every step of the way.
Other Services
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Do you offer legal protection cover?
Legal cover is not automatically included but is available as an optional extra. Please call 0800 0159 601.
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Do you offer breakdown cover?
Breakdown cover is not included in your policy; however it is available as an optional extra. There are several different levels of cover available which you can select from at the end of your quotation. Please note that with the RAC breakdown cover the following restrictions apply; a maximum legal laden weight of 3.5 tonnes and maximum overall dimensions, including the load carried, of length 5.5 metres and width 2.25 metres.
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When can I add extras onto my policy?
Some extras can be added at any point in your policy, please call our customer services team on 0800 035 4246 for details.
Cancelling my policy
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What if I change my mind and no longer require the policy?
All products have a 14 day right or withdrawal - please refer to your policy documentation (provided online before you purchase) for full details including any charges or fees that may apply. You can also cancel after the 14 day withdrawal period - you will be charged by the insurer for any cover provided plus any charges or fees that might apply. You will not get a refund of any of your premium if you have made a claim during the period of insurance, or if you have a pending claim. If you're paying by instalments you must pay the balance of the full annual premium.
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Will I have to cancel my policy if I buy a new van?
No, we can simply change your vehicle details on your policy. Depending on your new vehicle, the premium will be adjusted accordingly. Please call our customer services team for a quote.
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If I cancel my policy, what are the fees?
Cancellation is subject to our fee - which is £25 if cover has not started or within the first 14 days and £55 at all other times - plus the insurer charge for your time on cover. Please see full terms and conditions for details.
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I no longer want my insurance policy so I have cancelled my direct debit. Will this cancel my policy?
No, cancelling your direct debit only means you will stop making payments to us. Your policy will still be in force so you will still be required to pay for your days on cover. If you no longer need insurance you will need to speak to our cancellations team. Cancellation is subject to our fee plus whatever your insurer will charge for your time on cover.
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How do I cancel my renewal?
Please contact our renewals team on 0800 0159 601.