FAQs
- I have never insured my pet, why do I need to?
- What should I do if I need to claim?
- Is there any advantage to paying my premiums monthly by Direct Debit?
- What is cover for ongoing conditions?
- What is Co-Insurance?
- What if I change my mind about this policy?
I have never insured my pet, why do I need to?
Rising veterinary costs can make a trip to the vet a costly one, the average vet bill is over £220 and more serious treatment can be considerably more. Insuring your pet is therefore a sensible move with the added peace of mind of knowing you are covered for any damage or injury your pet might cause another person.
What should I do if I need to claim?
insure make it a very simple process. Simply call us on 0870 240 1495 and we will take the details over the telephone. We send you a pre-printed claim form for your signature and if you prefer we settle the bill directly with the vet.
Is there any advantage to paying my premiums monthly by Direct Debit?
Yes, it breaks your premium down into very smaller, more affordable payments which are spread over 12 months. When your policy falls due for renewal you can relax in the knowledge that cover will continue unless you advise us otherwise.
What is cover for ongoing conditions?
Many pet insurers limit cover for ongoing conditions for only 12 months. At insure we recognise that some illnesses may go on beyond that, maybe even for the rest of the pets life.Our policy will continue to cover your pet, up to the policy limit, for ongoing claims subject to cover remaining in force and payment of premium.
What is Co-Insurance?
In return for a discount to your premium you can opt for Co-Insurance. This means that you simply pay 10% of the total claim in respect of veterinary claims only. This is subject to a minimum contribution (Please refer to the policy wording).
What if I change my mind about this policy?
All products have a 14-day right of withdrawal. Should you wish to exercise this right, please return your insurance documents to us. If the policy is cancelled before the commencement of cover a full refund will be made. However, if cover has commenced the refund of the premium will be pro-rata less our cancellation charge of £15.00.
If the policy is cancelled after the 14-day withdrawal period the refund of the premium will be pro-rata less our cancellation charge £15.00, however if you have made a claim no refund of premium will be given.
