Make a claim
If a claim or possible claim occurs, you must report it as soon as possible to our 24 hour helpline on 0844 800 2164.
We will talk you through the claim details, and tell you what will happen next. Please provide us with all the information we need, as this will help us settle your claim more quickly.
Buildings, contents and personal items
For claims relating to buildings, contents or personal items cover (if included in your policy), please call the 24 hour claims line on 0844 800 2164, quoting your insurance policy number.
Legal expenses
For claims relating to legal expenses (if included in your policy), please call the 24 hour claims line on 0844 800 2168, quoting certificate number 36380.
Home emergency
For claims relating to home emergency cover (if included in your policy), please call the 24 hour claims line on 0844 800 4485, quoting certificate number BD 145.
