Contact us
You can contact customer services by email, telephone or in writing:
By email:
For Home and Motor insurance email cs@insure.co.uk
Please provide:
- Your name
- Your postcode
- The insurance to which your query relates
- Any reference number we have given to you (but not your password)
- Your preferred method of contact for a response (if this is by telephone you should include your contact number)
By telephone:
- Car insurance
Please call 0800 035 4944 between the hours of 9am and 8pm Monday to Friday, 9am to 4pm Saturday and 11am to 2pm Sunday. - Home insurance
Please call 0800 035 4966 between the hours of 9am and 8pm Monday to Friday, 9am to 4pm Saturday and 11am to 2pm Sunday. - Motorbike insurance
Please call 0800 99 1066 between 9am and 8pm Monday to Friday, 9am to 4pm Saturday and 11am to 2pm Sunday. - Travel insurance
Please call 0800 915 1066 between 8am and 8pm Monday to Friday, 9am to 6pm Saturday and 10am to 4pm Sunday. - Customers who purchased their travel policy before 1st August 2009
Your policy is administered by Equity Direct Broking Limited, if you have any queries on your existing policy, or claims, please contact 0800 876 6205. - Customers who purchased their travel policy after 1st August 2009
Your policy is administered by Columbus, if you have any queries on your existing policy, or claims, please contact 0800 915 1066.
By post:
Contact us at:- Insure Motor and Home Insurance
Rosalind Franklin House
Fordham Road
Newmarket
CB8 7XN
If online discounts apply then these may not be available through the contact centre. We may also charge you an arrangement fee, which is not payable for online transactions.