Make a claim
If a claim, or possible claim occurs, you must report it as soon as possible and call the 24 hour helpline on 0800 035 4950.
They will talk you through your claim details and tell you what will happen next. It will be helpful if you can have the following information ready:
- Date of the accident
- Time of the accident
- Location of accident
- Names and addresses of parties involved and their vehicle registration number(s), if known
If your claim is for windscreen damage only, call 0870 608 1934.
Important
Do not admit that you are responsible, or make any offer, promise of payment without written permission from your insurer.
- If requested, send written details as soon as possible after any accident, injury, loss or damage.
- Send them, unanswered, any letter or other communication as soon as you receive it from anyone else involved.
- Immediately tell them about any prosecution, coroner's inquest or fatal accident inquiry involving any person covered by this insurance.
- Give them all the information and help they need.